App / Sports
Your account data on gruda138 — from login credentials to OVO and LinkAja transaction records — is handled under a clear, consistent policy. We want you to know exactly what we collect, why we keep it, and how you can review or request changes to it at any time.
When you open an account on gruda138, we collect the information needed to operate that account — your registration details, login activity, and records of wallet transactions made through OVO or LinkAja. This data is stored on secured servers and accessed only by authorized team members for account management, fraud prevention, and service improvement. We do not sell your personal data to third parties. Information shared with payment processors — such as OVO and LinkAja — is limited to what those services require to complete a transaction. Each processor operates under its own data terms, and we encourage you to review those separately. Data we hold is kept for as long as your account remains active, or as long as required to meet applicable legal obligations in the regions where this service operates. When you close your account, we follow a structured retention schedule before permanent deletion. The details of that schedule, and the categories of data affected, are available on request through our support team. Access to this service — and to the data rights described here — depends on local law and is available only in eligible regions.
Transaction references from OVO deposits and withdrawals are logged against your account ID for reconciliation and support purposes. These records are accessible to you through your account history after login.
LinkAja payment events are recorded in the same account ledger. If a transfer shows a status you do not recognise, our support team can pull the transaction reference and walk you through it.
We log session timestamps and device identifiers to detect unusual access. If we flag a login that does not match your normal pattern, we may ask you to confirm your identity before the session continues.
Data categories and their retention periods follow applicable legal requirements in each eligible region. A full breakdown of what is held and for how long is available on written request to our support channel.
Not every part of your experience on gruda138 falls under this single document. Understanding the boundaries helps you know where to go when a specific data question comes up.
Covered fully. Registration details, login timestamps, device records, and session activity are all governed by this policy. You can request a summary of this data through our support team.
Partially covered. We hold the transaction references on our side under this policy. The data held by OVO or LinkAja on their systems is governed by their own terms, not ours.
Covered for account-linked activity. Game session records tied to your account ID fall under this policy. Aggregate, anonymised platform analytics are not personal data and are outside its scope.
Outside our scope. Links to external services, third-party login options, or tools accessed from our pages operate under those parties' own policies. We do not control or speak for them.
You have concrete options under this policy — not just a statement of principles. If you want to review what we hold on your account, log in and open the Account Settings section; your profile details, linked wallet history for OVO and LinkAja, and session log are displayed there. To correct information that is wrong — a mismatched name or an outdated contact detail — go to Account Settings and edit the relevant field directly. If the field is locked for security reasons, contact our support team and they will walk you through the verification steps needed to update it. For questions that go beyond what the account panel shows — such as a full data summary, a retention query, or a deletion request when you close your account — reach the support team through live chat or the contact form. Requests are handled in the order they arrive, and you will receive a reference number so you can follow up if needed. Availability of these rights depends on local law and the eligible region from which you access the service.
Log in and open Account Settings. Your registered details, transaction history and session records are shown there without needing to contact support first.
Edit name, contact details or linked wallet information directly in Account Settings. Locked fields require identity verification — support can guide you through that process.
For anything not visible in your account panel — retention periods, data categories, or third-party sharing specifics — reach support via live chat or the contact form.
Closing your account triggers our structured retention schedule. Submit a deletion request through support and you will receive a written confirmation with the retention timeline that applies to your data.
If something in this policy is unclear, or if you need to act on a data request that your account panel cannot resolve, the routes below connect you to the right team. We aim to respond to all privacy-related contacts with a reference number so you can track progress.
Open the chat window from any page after login. Live chat is the fastest route for account-specific questions, including transaction records for OVO and LinkAja.
Use the contact form in the Help section for written data requests — corrections, summaries, retention queries, or deletion requests. You will receive a confirmation with a reference number.
Many requests — viewing your data, updating contact details, checking linked wallet records — can be resolved without contacting support at all. Start here before reaching out.
We protect account data through a combination of technical controls and clear internal access rules. Here is what that looks like in practice across the areas you are most likely to ask about.
Account data is held on secured servers with access restricted to authorised team members. We apply standard security protocols to data in transit and at rest. Specific technical controls are not published to avoid creating a roadmap for misuse.
We use session cookies to keep you logged in and preference cookies to remember display settings. Analytics cookies are used in aggregate form only — they are not linked to your personal account record. You can manage cookie preferences through your browser settings.
Each data category has a defined retention period tied to its legal and operational purpose. Transaction references for OVO and LinkAja payments are kept for as long as required by applicable financial record rules in eligible regions. Request the full schedule from support.
When we update this policy, the revised version is posted at this URL with a notation of the change date. Continuing to use the service after an update is posted means you have had the opportunity to review the new terms. Significant changes will be flagged in your account notification area.
Answers to the questions our account holders ask most often about how we handle personal data on gruda138.
We collect the details you provide during registration — name, contact information, and linked wallet identifiers for OVO or LinkAja — plus login timestamps and device records generated when you use the account. We collect only what is needed to operate and secure your account.
Yes. Log in and open Account Settings to view your profile, linked wallet transaction history, and recent session records. For a complete data summary beyond what the panel shows, submit a request through live chat or the contact form and we will provide it in writing with a reference number.
Edit most details directly in Account Settings after login. If a field is locked — for example, a name field held for identity verification purposes — contact support through live chat. We will ask you to verify your identity and then update the record.
We share only the transaction data needed for those processors to complete a payment. We do not pass your full account profile to them. Each processor holds its own data under its own terms — review their privacy policies directly for details on how they handle what is shared.
Closing your account triggers our structured retention schedule. Different data categories — registration details, transaction records, session logs — are held for periods set by applicable legal requirements in eligible regions. Request the full schedule from our support team when you submit a deletion request.
Use live chat from any page after login for fast responses, or submit a written request through the contact form in the Help section. All privacy-related contacts receive a reference number so you can follow up. Availability depends on local law and the region from which you access the service.