These terms govern how your gruda138 account works — from the moment you open it through every transaction you make with OVO or LinkAja. Read through each section so you know exactly where you stand, what we commit to, and what actions are available to you when something needs to change. Access and availability depend on local law and eligible regions in Indonesia.
Account Access
OVO & LinkAja Transactions
Your Rights & Choices
Support Contact Paths
KONDISI BERLAKU
How These Terms Apply to Your Account
By opening and using a gruda138 account, you enter into an agreement with us on the terms set out here. These terms form the basis of every interaction between you and the platform — including how your account is created, how transactions are processed through OVO and LinkAja, how disputes are raised, and how account data is handled. Where local law in Indonesia imposes additional requirements or restrictions, those requirements take precedence over any general statement here. We will not apply a term that conflicts with applicable Indonesian regulation. If any part of these terms becomes unenforceable under local law, the remaining parts continue in full effect. We may update these terms when our services change or when legal requirements shift. When that happens, we will notify you through the contact channel registered to your account. Continued use of your account after the effective date of a change means you have accepted the updated terms. If you do not agree with a change, you may close your account before the effective date. Your transaction history and any pending OVO or LinkAja wallet operations at the time of closure will be processed under the terms in force when those transactions were initiated.
OVO
OVO wallet transactions on your account are subject to OVO's own service terms alongside ours.
LinkAja
LinkAja transfers follow LinkAja's published terms in addition to what is set out here.
Account Wallet
Your account wallet balance and transaction records are visible after login in your account dashboard.
Policy Notices
Policy change notices are sent to the contact detail registered on your account at the time of the update.
CAKUPAN KEBIJAKAN
What These Terms Cover and What They Do Not
These terms apply specifically to your gruda138 account and the services we operate directly. Some elements of your experience — particularly third-party payment networks and studio game content — are governed partly by separate agreements those third parties hold. Knowing the boundary helps you direct questions to the right place.
Account Access
All login, security, and session activity on your gruda138 account falls within these terms. How you verify identity, how sessions end, and how access is reviewed are all governed here.
Transactions
Deposits and withdrawals processed through OVO and LinkAja are covered by these terms for our side of the transaction. The payment network's own conditions also apply and are outside our control.
Site Content
Game content provided by Bigtime Gaming, Microgaming, JDB, Joker, and Spadegaming is subject to those studios' content licences. We host the titles; the studio holds the content rights.
Third-Party Services
Links or integrations pointing away from gruda138 — including external wallet apps — are not covered by these terms. Once you leave our platform, the third party's terms govern.
HAK PENGGUNA
Actions You Can Take Under This Policy
These terms are not one-directional. You hold a set of practical rights that you can act on at any time without needing to raise a formal complaint first. Your account dashboard, available after login, shows your current wallet balance, your transaction history including OVO and LinkAja activity, and your registered contact details. If any of those details are wrong or out of date, the account settings section lets you correct them directly. For changes that affect account security — such as updating your registered phone number — follow the verification steps shown in the settings flow; those steps exist to protect your wallet, not to slow you down. If you see a transaction record you do not recognise, raise it through the support channel before assuming an error: a delayed OVO settlement can show an unfamiliar reference before the final label appears. Questions about how your data is used, how long records are kept, or how to request a correction to information can all be directed to our support team.
Review Records
Your full transaction history is in the account dashboard after login. Filter by date or payment method to locate a specific OVO or LinkAja entry.
Correct Account Details
Update your registered email, phone number, or wallet link in account settings. Security verification is required for changes that affect login access.
Raise a Question
Any question about how these terms apply to your specific account can be submitted through the support form or live chat, both reachable from the Help section.
Request Support
If you believe a term has been applied incorrectly to your account, contact support with your account reference. Our team will review the record and respond in writing.
JALUR BANTUAN
How to Reach Us About These Terms
When a question about these terms cannot be resolved through your account dashboard, the following channels connect you directly to our team. Have your account reference ready — it speeds up the review significantly.
Live Chat
Available from the Help section of your account. Suitable for account access questions, transaction clarifications, and policy queries that need a fast response.
Support Form
For written requests — data queries, correction requests, or formal policy questions — use the support form. You will receive a written reply to your registered contact.
Account Help Centre
The Help Centre in your account lists common terms questions with the relevant policy section referenced. Check here before raising a ticket to save time.
KEAMANAN DATA AKUN
How We Handle Your Account Data and Policy Changes
Account security and data handling are not side notes in these terms — they are central to how the platform works. Here is what we do and who to contact when you need a change.
Data Handling
Your account data — including transaction records for OVO and LinkAja activity — is stored to fulfil the service and to meet applicable Indonesian legal retention requirements. We do not sell account data to third parties.
Cookies and Session Data
We use session cookies to keep your account secure during a login. Preference cookies can be managed from the privacy settings page visible after login. Disabling them does not block account access.
Retention Period
Transaction records are retained for the period required by applicable local regulation. After that period, records are deleted or anonymised. The current retention schedule is shown in the privacy section of your account settings.
Requesting Changes
To request correction or deletion of account data, contact support in writing through the support form. Include your account reference and the specific record or data field you are asking about. We will confirm receipt and respond within the timeframe our policy commits to.
PERTANYAAN UMUM
Frequently Asked Questions About These Terms
The questions below cover what we hear most from account holders about these terms. If your question is not here, the support form in your account is the right next step.
When do these terms apply to my account?
These terms apply from the moment your gruda138 account is created. Every session, transaction through OVO or LinkAja, and interaction with account settings falls within them. Availability of services depends on local law and eligible regions in Indonesia.
How will I know if the terms change?
We send a notice to the contact detail registered on your account before any change takes effect. The effective date is stated in that notice. You can also check the current version of these terms at any time from the Help section after login.
Can I dispute a transaction record that looks wrong?
Yes. Open your account dashboard, locate the transaction in question, and contact support with the reference number. A delayed OVO settlement may show an unfamiliar label before it finalises — our team can confirm the status of any pending entry.
How do I correct a mistake in my registered account details?
Account settings, accessible after login, let you update registered contact information and wallet links. Changes that affect login security require verification through the steps shown in that flow. Support is available if the verification step does not complete as expected.
Who do I contact to ask about how my data is used?
Data questions — including how long your records are kept and what is stored — go to our support team via the written support form. Include your account reference. The privacy section of your account settings also shows the current retention schedule.
Do OVO and LinkAja have their own terms I need to read?
Yes. OVO and LinkAja each hold their own service terms that apply to transactions on their networks. These terms cover our side of those transactions. For questions specific to how a payment network handled a transfer, you will need to refer to that network's own support.
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